Balance & Fees
Visit balance.amexgiftcard.com or call 1-888-846-4308. You'll need your card number and security code.
No, the funds never expire.
There are no monthly or inactivity fees. The only fee is the initial purchase fee paid by the buyer.
Activation & Usage
Most cards are ready to use immediately. If activation is needed, instructions will be included with the card.
Anywhere in the U.S. that accepts American Express cards.
You may need to register a billing address on the Amex gift card website first. Then, use it like a regular credit card at checkout.
Troubleshooting
Usually due to insufficient funds, the merchant not accepting Amex, or an incorrect billing address online. Check our troubleshooting guide.
Contact customer service at 1-888-846-4308 immediately to report it. A replacement card can be issued, possibly for a small fee.